At Quick Convenience Store (referred to as “we” or “us”), we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. This refund policy outlines our guidelines for refunds and returns.

Damaged Products:
We take utmost care in packaging and delivering your order to ensure it arrives in perfect condition. However, if you receive a product that is damaged or defective due to our handling or delivery, we will gladly offer a refund or replacement. Please contact our customer support within 1 day of receiving the damaged product, providing detailed information and supporting evidence (such as photographs) of the damage. We will initiate the refund process or arrange for a replacement product, depending on your preference.

Incorrect or Incomplete Orders:
If you receive an incorrect product or your order is incomplete, please notify us within 24hrs of receiving the order. We will investigate the issue and make the necessary arrangements to rectify the error. This may involve sending the correct product or completing your order as originally placed.

Product Quality and Satisfaction:
We strive to provide accurate product descriptions and images on our website. However, please note that variations may occur in color, size, or packaging. We do not offer refunds or returns based on these variations, as long as the product’s quality and functionality remain unaffected.

Non-Refundable Products:
Unless a product is damaged due to our handling or delivery, we do not offer refunds for any other reasons, including but not limited to personal preferences, change of mind, or dissatisfaction with the product’s performance.

Refund Process:
If your request for a refund meets the above criteria, we will initiate the refund process within 7 business days. The refund will be processed using the original payment method used for the purchase. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.

Return Shipping:
In the case of a damaged product or an error on our part, we will provide instructions for returning the item. We will bear the return shipping costs in such cases. Please follow our instructions carefully to ensure a smooth return process.

Changes to the Refund Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

If you have any questions or need further clarification regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.